SafePal Extension – Wallet Recovery Guide & Support

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Safepal Wallet Extension Installation Guide and Account Recovery Process

Install the Safepal Extension directly from the official Chrome Web Store or the official Safepal website. This single action prevents most security risks, as third-party sites can host malicious software. Once added to your browser, click the extension icon to launch the wallet creation process.

You will choose between creating a new wallet or importing an existing one. For a new wallet, the system generates a unique 12-word Secret Recovery Phrase. Write these words down in exact order on the provided offline backup card or another durable material. Your funds depend entirely on this phrase; a digital screenshot or photo is not secure storage.

After confirming your backup, you will establish a wallet password. This password encrypts your extension’s local data, allowing for quick access without re-entering your seed phrase. Remember, losing this password is not catastrophic–you can reset it with your Secret Recovery Phrase. However, losing the recovery phrase means permanent loss of access to your assets.

Should you need to restore your wallet on a new device, select “Import Wallet” in the extension. Carefully enter your 12-word phrase. Double-check each word for spelling and sequence before proceeding. A successful import will restore your complete portfolio, transaction history, and custom token lists, as all this data lives on the blockchain, not in the extension itself.

For ongoing safety, pair your software wallet with a Safepal Hardware Wallet. This combination keeps your private keys completely offline during transactions, providing a strong defense against online threats. Regularly use the built-in “Security Check” feature within the extension to verify you are using the latest, uncompromised version.

Installing the Safepal Extension and Creating a New Wallet

Open the Chrome Web Store or the official Safari extensions gallery from your browser.

Search for “Safepal Wallet” and select the extension published by “Safepal Technology Limited.” Click the “Add to Chrome” or “Add to Safari” button to install it directly to your browser.

Once installed, locate the Safepal icon in your browser’s toolbar and click it to launch the setup. You will see two clear options: “Create Wallet” and “Import Wallet.” Choose “Create Wallet” to generate a new, empty wallet.

The extension will then display your unique, 12-word Secret Recovery Phrase. Write each word down in the exact order shown on a physical piece of paper. Do not save this phrase digitally, as screenshots or text files are vulnerable to theft.

After recording the phrase, you must verify it. The next screen will ask you to select the words in the correct sequence. This step confirms you have a proper backup and prevents errors.

Following verification, set a strong password specifically for your Safepal extension. This password encrypts your wallet data locally on your device and is required every time you access the extension.

Your new wallet is now active. Before adding any funds, take a moment to explore the interface. You can find your public receiving address by clicking the “Receive” button, which you’ll use to deposit crypto assets.

Connecting Your Existing Hardware Device to the Extension

Ensure your SafePal S1 hardware wallet is charged and powered on before you begin.

Open the SafePal browser extension and click the Hardware Wallet option. Select Connect via Bluetooth from the list. The extension will search for nearby devices.

On your SafePal S1 device, swipe to the Settings menu and enter the Bluetooth section. Activate Bluetooth Visibility for your device.

When your SafePal S1 appears in the extension’s list, click on its name to pair. A six-digit pairing code will show on both your hardware screen and the browser extension. Confirm the codes match exactly, then approve the connection directly on your S1 device.

After pairing, the extension will synchronize with your device. You may need to confirm a final permission on the hardware wallet to complete the link. Once connected, your wallet addresses and assets will load, ready for secure transactions.

If the connection fails, disable and re-enable Bluetooth on both your computer and the S1. Restart the extension and repeat the pairing steps. Keep your hardware device within a meter of your computer for a strong signal.

Restoring an Account Using Your Secret Recovery Phrase

Open your SafePal extension and click ‘Import Wallet’ on the welcome screen. Select the ‘Mnemonic Phrase’ option to begin the process.

Carefully enter your 12 or 24-word Secret Recovery Phrase in the exact order. Type each word manually; copying and pasting increases the risk of malware intercepting your phrase. Double-check for spelling errors before proceeding.

You will be prompted to set a new, strong password for your extension wallet. This password encrypts your wallet on this device and is required for approving transactions.

After confirming your password, you can select which blockchain networks and specific accounts you want to restore. The extension will scan the selected chains and display your associated balances and transaction history.

Once the scan is complete, your wallet is restored. All your assets and DeFi positions linked to the recovered address will be visible and accessible immediately.

FAQ:

I installed the Safepal extension, but the icon is gray and won’t open. What should I do?

This usually means the extension is not fully activated. In your browser’s extension management page (like chrome://extensions), find the Safepal Wallet extension and ensure the toggle switch is set to “On.” Also, check if you have any browser pop-up blockers preventing the interface from opening. A simple browser restart often resolves this.

What’s the difference between creating a new wallet and importing an existing one during setup?

Choosing “Create Wallet” generates a brand new seed phrase—a unique set of 12 words. You must write this down and store it securely, as it’s the master key to your funds. Use this option if you’re new to Safepal. “Import Wallet” is for users who already have a seed phrase from Safepal or a compatible wallet. You enter your existing 12 or 24-word phrase to regain access to your assets and transaction history on this new browser.

Can you explain the recovery process if I lose access to my computer?

Your funds are not stored on the computer; they are on the blockchain. The extension is just a tool for access. To recover, install the Safepal extension on a new device. Select “Import Wallet” and carefully type your original 12-word seed phrase in the correct order. This process rebuilds your wallet interface and gives you full control over your assets again, as long as the seed phrase is correct and was kept private.

Is it safe to connect the Safepal browser extension to websites and dApps?

The extension is designed for secure interaction. When you connect, you are granting that specific dApp permission to see your wallet address and propose transactions. However, you must still verify every transaction detail before approving it. Never share your seed phrase with any site. Check the website’s URL to avoid phishing scams. Revoke unused permissions periodically in the extension’s “Connected Sites” section to minimize risk.

I have a Safepal hardware wallet. Do I need the browser extension, and how do they work together?

Yes, the extension works with your Safepal S1 hardware wallet for enhanced security. Set up the extension first, then connect your hardware device via USB. When a transaction is initiated, the details are sent to the extension, which forwards them to your physical S1 device. You must physically press the button on the S1 to review and confirm the transaction on its isolated screen. This means private keys never leave the hardware device, providing strong protection against online threats.

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