SafePal Extension – Wallet Recovery Guide & Support

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Заголовок: Recover your safepal wallet with the browser extension
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Restore Access to Your Safepal Wallet with the Browser Extension Recovery Method

If you need to restore access to your SafePal assets, the browser extension provides a straightforward recovery path. Open the extension and select “Import Wallet” on the login screen. You will be presented with two primary options: using your Secret Recovery Phrase (12 or 24 words) or your private keys. Have this information ready and stored securely offline before you proceed.

Carefully enter each word of your recovery phrase in the exact order, paying close attention to spelling. The system will not recognize an incorrect or misspelled word. For private key import, paste the entire key string without any extra spaces or characters. This step directly rebuilds your wallet’s access on this new browser instance, so accuracy is non-negotiable.

Once your credentials are verified, you can set a new, strong password for the extension itself. This password encrypts your wallet data locally on this device. Remember, this password is different from your recovery phrase; you need the phrase to recover funds on any new device, while the password only unlocks this specific installation.

After successful recovery, immediately verify your wallet address matches the one you previously used. A quick test with a small transaction can confirm everything is fully operational. Your funds and transaction history are now accessible, allowing you to continue managing your portfolio seamlessly through the extension’s interface.

Installing the SafePal Browser Extension for Recovery

Download the SafePal extension only from the official Chrome Web Store or the safepal wallet extension.com/download website. This step protects you from fraudulent software designed to steal your recovery phrase.

Open your browser’s extensions page and activate Developer mode. Drag and drop the downloaded file into your browser window to install it manually if you are not using the Chrome store. The extension will appear in your toolbar once the installation is complete.

Click the new SafePal icon and select ‘Create Wallet’. Do not worry, this does not make a new wallet. Instead, choose the ‘Import Wallet’ option on the next screen. You will be prompted to enter your secret 12 or 24-word mnemonic phrase.

Type your words in the exact order, separated by single spaces. Double-check each word for spelling errors. After entering the phrase, set a strong extension-specific password. This password encrypts your wallet data locally on this browser and device.

Your wallet interface should load, showing your balances. To confirm a successful recovery, send a tiny, minimal-value transaction from this restored wallet. This action verifies that the imported keys have full control over the funds on the blockchain.

Finding Your 12 or 24-Word Secret Recovery Phrase

Your recovery phrase exists in one physical location you created. Check the secure place you wrote it down during your initial wallet setup–this is not stored digitally on your device or by SafePal.

Search for a durable card, metal plate, or paper backup you specifically designated for this purpose. If you used a password manager, look for a secure note titled clearly, like “SafePal Recovery” or “Crypto Wallet Backup.”

Examine any notebooks or documents where you might have recorded critical information. The phrase is a single list of 12 or 24 common English words in an exact sequence; it will not include numbers or special characters.

If you stored a digital copy, ensure it is on an offline device like an encrypted USB drive, not in regular cloud storage, email drafts, or screenshots on your phone. Treat any digital trace as a security risk and move the funds to a new wallet once recovered.

Without this phrase, accessing your wallet through the browser extension is not possible. The software cannot retrieve or reset these words for you.

Beginning the Recovery Process in the Extension

Open your browser and launch the SafePal extension. On the login screen, select the Import Wallet option. You will see a choice between importing with a Secret Recovery Phrase or a private key; for wallet recovery, the phrase is the standard method.

Carefully type your 12 or 24-word mnemonic phrase into the designated field. Enter each word in its exact order, with a single space between them. Double-check for spelling errors before proceeding–this step is critical for success.

Next, set a new, strong password for your extension access. This password encrypts your wallet data locally on this device; it is not your recovery phrase. Confirm the password and click the confirmation button to initiate the import.

The extension will now process your information. After a brief moment, your wallet dashboard should appear, showing your balances and transaction history. Your recovery is complete once you see this interface.

Immediately verify your asset list matches your expectations. For final confirmation, try viewing your receive address or checking a recent transaction. This ensures the imported wallet is correctly linked to your blockchain accounts.

Entering Your Recovery Phrase in the Correct Order

Write each word on a piece of paper first. This step prevents errors from typing directly into the browser.

Check the extension’s input field design. Most interfaces show 12 or 24 numbered boxes, which is your guide. Enter the first word in box 1, the second in box 2, and continue this sequence without skipping.

Double-check every word for spelling mistakes. A single typo will cause the recovery to fail. Pay close attention to similar words like “there” and “their.”

Do not enter the phrase in a different order. The 12 or 24-word sequence is fixed; your first written word must always be entered first.

If the extension offers a “show words” toggle, use it to confirm each entry visually before proceeding. This verification catches misplaced words.

After entering all words, pause. Review the entire list one final time against your written backup. Only then should you click the confirm or restore button.

Creating a New Password and Finalizing Wallet Access

Generate a completely new password that you have never used for any other service or wallet.

Your new SafePal password must meet these specific criteria:

Contain at least 8 characters.

Include a mix of uppercase and lowercase letters.

Use at least one number (e.g., 4, 7, 9).

Incorporate at least one special symbol (e.g., !, @, $).

Consider using a memorable passphrase. Combine four or more random words, numbers, and symbols, like “Guitar$Breeze7Window#Anchor”. This method often creates stronger, more recallable passwords than complex strings of characters.

Type your new password directly into the browser extension’s setup field. Avoid copying and pasting it from another document to prevent clipboard monitoring risks.

Confirm the password by typing it a second time when prompted. This step ensures you didn’t make a typing error that could lock you out later.

After setting the password, the extension will process your recovery phrase and finalize wallet restoration. This may take a few moments.

Once complete, you will see your wallet dashboard. Immediately verify your asset balances and transaction history match your expectations.

For added security, log out of the extension and log back in using your new password. Confirm you can access all wallet functions without issue.

Store your new password securely in a dedicated password manager. Never save it in your browser’s built-in password saver or in an unencrypted file.

Q&A:

I lost my phone with the Safepal app. Can I get my crypto back using just the browser extension and my seed phrase?

Yes, you can fully recover your wallet. The browser extension functions as a standalone wallet. Install the Safepal extension, click “Create Wallet,” and select “I already have a wallet.” You will be prompted to enter your 12 or 24-word mnemonic seed phrase. After entering it, you can set a new password for the extension. Your complete wallet balance and transaction history will be restored, as the seed phrase is the master key to your funds on the blockchain, not your lost device.

During recovery in the extension, it’s asking for a “wallet name” and a “password.” What are these for?

The wallet name is just a local label for your convenience, so you can identify this wallet if you manage multiple ones in the extension. The password you set here encrypts the wallet data stored locally in your browser. It does not replace your seed phrase. You need this password to unlock the extension for sending transactions or viewing private keys. Your seed phrase remains the only way to recover funds if you uninstall the browser or forget this password.

After recovering, my token balances show zero, but I know I have funds. What’s wrong?

This is a common display issue. First, check the network in the extension’s top menu—ensure you’re on the correct blockchain (like BNB Smart Chain or Ethereum) where your tokens exist. If the network is correct, the tokens might not be added to your asset list. You need to manually “Add Token” using the contract address for each specific token. Your funds are safe on the chain; the interface just needs to be configured to see them.

Is it safe to type my seed phrase into the browser extension?

Safety depends on your environment. Only use the official Safepal extension from the Chrome Web Store. Before typing, ensure no one can see your screen and that your computer is free from malware or keyloggers. The extension processes the phrase locally. A greater risk is phishing sites—always double-check you are in the extension’s own interface, not a fake website mimicking it. Never enter your seed phrase on any webpage.

I recovered my wallet, but some NFTs aren’t showing up. How do I find them?

NFTs require an extra step. Go to the “NFT” tab within the extension. You may need to switch to the specific network they’re on (e.g., Polygon or Ethereum). Then, click “Add NFT” and enter the collection’s contract address. Alternatively, connect your recovered wallet to a marketplace like OpenSea, which will automatically scan and display all NFTs associated with your wallet address across different chains.

I lost my phone with the Safepal app. Can I get my crypto back using only the browser extension and my secret recovery phrase?

Yes, you can fully recover your wallet. The browser extension functions as a standalone wallet, not just a bridge to your phone. To do this, install the Safepal extension in your browser (Chrome, Brave, etc.). During setup, select “Import Wallet” instead of creating a new one. You will be prompted to enter your 12 or 24-word secret recovery phrase. Carefully type the words in the exact order. After confirming, the extension will reconstruct all your wallet addresses and restore access to your assets on the same blockchains. Your funds are not stored on the phone or extension; they are on the blockchain. The recovery phrase is the key to control them from any compatible wallet software.

The extension is asking for a password after I entered my recovery phrase. What is this password, and what if I forgot it?

The password you’re asked to create after importing your recovery phrase is a local security feature for the browser extension. It encrypts the wallet data stored within that specific browser. This password is not stored on Safepal’s servers and is not part of your recovery phrase. If you forget this password, you will not lose your crypto. You can uninstall the extension, reinstall it, and import your wallet again using the same secret recovery phrase. You will then set a new password. Think of the recovery phrase as the master key to your vault (your blockchain assets). The extension password is like a lock on the door to the room where you keep a copy of that key. You can always get a new copy of the master key (re-import) and put a new lock on the door.

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